STANDARD TERMS AND CONDITIONS OF DSL - DISTRIBUTION SPECIALISTS LONDON

Definitions

In these conditions the following words or phrases shall have the following meanings: - "Client" as described in the Invoice Order and/or the person with whom the Company is contracting

"Company" DSL - DISTRIBUTION SPECIALISTS LONDON - "Conditions" the Company's standard terms and conditions hereinafter set out

"Invoice Order" the Company's Invoice Order/ Proforma Invoice form "Distribution Area" The area in which distribution is to take place as set out in the Invoice Order.

"Price" The contract price as specified in the Invoice Order "Start Date" and "Finish Date" as specified in the Invoice of Order

"Stock" items for distribution as described in the Invoice.

"Delivery Address" as described in the Distribution Schedule "Delivery Date" as specified in the Invoice Order

"Distribution Schedule" the Company's Distribution Schedule form "Special Instructions" as described in the Invoice Order

1. All quotations contracts and work undertaken by the Company are on and subject to the Conditions.

2. No order submitted by the Client shall be deemed accepted by the Company until confirmed in writing by the Company on an Invoice Order.

3.1 The Company will endeavour to distribute the clients Stock between the Start Date and Finish Date but the Company reserves the right to vary both the method and time of delivery at is discretion. Without limitation the Company shall not be liable

for any delays in distribution and/or nondistribution caused by circumstances beyond the Company's control.

3.2 The Company will endeavour to meet the distribution schedule set out by the client as reasonably possible.

3.3 The Company however shall not be liable for failing to distribute to any particular household or address nor for failure to achieve any delivery objective targets.

Supply of Stock

4.1 The Client is responsible for the delivery of the Stock to the Delivery Address stated in the Distribution Schedule by the Delivery Date unless agreed otherwise.

Stated on the Invoice Order.

4.2 Stock must be supplied by the Client in secured and/or bound parcels identifying clearly on the exterior of each parcels the number and identity of items of Stock contained. Each container with Stock is to weigh no more than 10 kilos.

4.3 In the event of Stock being delivered late or incorrectly the Company will endeavour to carry out distribution, but distribution is not guaranteed in whole or in part and the Company will not be liable for any claim loss cost liability expense or demand arising from late distribution or non-distribution.

Content of Stock

5.1 The Company reserves the right to refuse to carry out distribution of Stock at its absolute discretion if it considers it to be obscene, unlawful, dangerous, hazardous or otherwise unsuitable for distribution in which event the Client shall indemnify the

Company against any claim loss cost

Liability expense or demand incurred by the Company.

5.2 The Client shall indemnify the Company from and against all liability arising out of the form and/or content of the Stock. It is the responsibility of the Client to ensure that the Stock does not breach any legal requirement and complies with all proper requirements.

Complaints Procedure

6. Any complaints in regards to distributions should be made in writing or email (complaints@distribution-specialists.co.uk) no later than seven working days after receiving the Full feedback report giving full details of the complaint alleged.

If the complaint is not received within seven days the Company will not be able to undertake the appropriate action to investigate and remedy the complaint and the Company will not be liable to the Client for the complaint or any claim loss cost liability expense or demand arising thereafter.

The Company s Liability

7. Any liability of the Company to the Client shall be limited to the Price and the Company shall not be liable for any consequential loss or damage or any other claim loss cost liability expense or demand incurred by the Client or any other person.

Cancellation

8.1 The Client shall indemnify the Company against any claim loss cost liability expense or demand suffered by the Company as a result of either the Client canceling or terminating the contract between the Company and the Client or breaching any of the terms of the contract.

8.2 In the event of cancellation of the contract by the Client the Client will be liable to pay the full Price except in the following circumstances:

8.2.1 If the Company receives written notice of cancellation from the Client more than one calendar month before the Start Date the Client will be liable for 10% of the Price.

8.2.2 If the Company receives written notice of cancellation from the Client less than one calendar month but more than two weeks before the Start Date the Client will be liable for 25% of the Price.

Payment Terms

9.1 The Client shall pay the Company ALL of the Price (Quantity of 10,000 or less and half Price over 10,000) at least five full working days prior to the Start Date stated in the Invoice Order unless provided otherwise in the Special Instructions section of

the Invoice Order or paid by bank transfer before start date of the distribution.

9.2 The Company shall be entitled to alter vary or withdraw a quotation at any time.

9.3 The Company shall be entitled to increase the Price to reflect any increased costs to the Company up to the date of actual distribution on giving written notice to the Client.



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